DENTEV
General Terms of Sale
Last updated: 30 October 2026
1. Scope
These general terms of sale apply to all sales concluded by DENTEV, a French société par actions simplifiée registered under RCS Toulouse 131 924 185, with its registered office at 119 rue Achille Viadieu, 31400 Toulouse (“Dentev”), with dental healthcare professionals (“the Customer”). They prevail over the Customer's purchasing terms unless Dentev agrees otherwise in writing. Placing an order means accepting these terms.
2. Professional customers
The products are medical devices within the meaning of Regulation (EU) 2017/745. They are reserved for licensed professionals: dentists, dental technicians and prosthetics laboratories. Dentev may request proof (company or VAT number) and refuse an order without it. As this is a sale between professionals, consumer withdrawal rights do not apply.
3. Quotes and orders
Every quote is valid for 30 days. An order becomes firm on receipt of the signed quote, or the Customer's written agreement, and of payment. Dentev then confirms the order and the estimated lead time in writing.
4. Prices
Prices are in euros, excluding taxes. Shipping costs are added to the price and shown on the quote. French VAT applies at the current rate to deliveries in France. A sale within the European Union to a customer with a valid VAT number is exempt (art. 262 ter I of the French Tax Code) and the customer self-accounts for VAT. For deliveries outside the European Union, import duties and taxes are payable by the Customer unless the quote states otherwise. Dentev may change its prices at any time, with no effect on a quote still valid.
5. Payment
Payment is due with the order, by bank transfer or by any other method stated on the quote. The order is only processed once payment is received. No discount is given for early payment. If payment terms are granted in writing, any delay automatically incurs, without reminder, penalties equal to 3 times the French legal interest rate and a fixed €40 recovery fee (art. L441-10 and D441-5 of the French Commercial Code). Dentev may claim further compensation on proof.
6. Retention of title
The products remain the property of Dentev until the price is paid in full.
7. Delivery
Products are shipped directly from the manufacturer's site, which may be outside the European Union, by express carrier. For deliveries within the European Union, Dentev is the importer and handles customs formalities. Lead times on the quote are indicative. If the delay exceeds the announced lead time by more than 30 days, the Customer may cancel the order and be refunded, to the exclusion of any other compensation. Risk passes to the Customer on delivery. The Customer checks the parcel on receipt, writes any reservations on the carrier's delivery slip, confirms them to the carrier within 3 days by registered letter and informs Dentev.
8. Conformity and returns
Any defect visible on receipt must be reported within 48 hours to contact@dentev.com. Dentev replaces or refunds any product acknowledged as non-conforming and covers the return. Returns due to a change of mind are not accepted. A milled, sintered or modified product is only taken back for a proven defect. The statutory warranties of conformity and against hidden defects under French law apply.
9. Medical devices and vigilance
Dentev is a distributor and importer, not a manufacturer. The manufacturer is named on the label and instructions for use of each product. The Customer follows the instructions, in particular the sintering parameters, and keeps the lot number of each product. The Customer reports any incident or suspected defect without delay to contact@dentev.com or +33 7 66 98 10 32, and to its health authority where the rules require it. Dentev forwards these reports to the manufacturer and informs the Customer of any recall or withdrawal, and the Customer cooperates.
10. Liability
Dentev is not liable for damage resulting from use contrary to the instructions, modification of the product or use by unlicensed persons, or for any failure due to force majeure. Except for gross negligence or wilful misconduct, and except for mandatory rules, in particular on defective products, its liability is limited to the amount of the order concerned.
11. Personal data
Data collected at purchase is processed in accordance with the GDPR, as described in our privacy policy. Contact: contact@dentev.com.
12. Applicable law and disputes
These terms are governed by French law, excluding the Vienna Convention on the International Sale of Goods. The parties first seek an amicable solution. Failing that, the Commercial Court of Toulouse has sole jurisdiction, even where there are several defendants.