Frequently asked questions

No. In accordance with EU Medical Device Regulation 2017/745 (MDR), Dentev products are exclusively reserved for licensed dental health professionals: dentists, dental technicians and laboratories.

Europe: 3 to 7 business days. Rest of world: 7 to 21 days depending on destination. Specific timelines are stated on each quote.

Contact us via the contact form or at contact@dentev.com. We respond within 24 hours (business days).

Yes, within 48 hours of receipt for any proven defect. Returns due to a change of mind are not accepted for medical devices. Contact contact@dentev.com.

Dentev offers products compatible with the main software on the market (Exocad, 3Shape, Dental Wings, etc.). Each product page details compatibility. Our AI assistant can also guide you.

Use our AI assistant available on all pages, or check the compatibility section on each product page. You can also send a photo for diagnosis.

Yes, Dentev distributes both its own-brand products and recognised partner brands in the dental CAD/CAM sector.

Yes, the assistant is available at all times, in three languages (French, Spanish, English). It answers technical, compatibility and consumable questions.

Yes. Send a photo of a dental piece, material or machine error message via the 📷 button in the chat. The assistant will analyse and provide a diagnosis.

The assistant is trained on equipment and products distributed by Dentev. For complex cases, a human Dentev expert takes over.

Click "Sign in" in the main menu, then "Create an account". A confirmation email will be sent.

The client portal gives access to your orders, consumable alerts, restocking forecasts and your professional profile.

In your client portal, enter your usual consumption. The system will automatically calculate estimated depletion dates and send you an alert email in advance.